Meet Los Angeles International Airport's N.I.C.E.™ Problem Solvers

We give N.I.C.E. new meaning - "Resiliency Edge" workers Neutralize Irritations Customers Experience™

They solve problems, relieve stress - and produce satisfied customers. Scroll down the page to read all their stories!

Read 2010 winners' stories - and see winners' photos

View 2011 annual winners

Click here for Participant Login

Thank you to our sponsors who make this Project LIFToff incentive possible, including Daniels Bistro, World Way West Cafe/Encounter Restaurant and hotel/restaurant members of Gateway to LA, including:

  • Holiday Inn, Courtyard by Marriott, Border Grill, Embassy Suites, Westin, Radisson Hotel, Sheraton Gateway LAX, Paparazzi Restaurant, Daniels Bistro

And to LA INC members:

  • Starline Tours, Universal Studios Hollywood, LACMA, Buca di Beppo Restaurant - Universal City, Hornblower Cruises & Events, Malibu Family Wines, Pedal or Not Electric Bicycle Tours

Sort N.I.C.E. stories by company:

Return to Main Story Page

Photo (courtesy of the Daily Breeze) shows employees at LAX taking the Resiliency Edge "kick off" class. To view a news story about the class, click here.

Below, See LAX AWARD EVENT news clip (click here to enlarge)

"Resiliency Edge" Success Stories

Entry Num:
Dawn H
David Jones

Dawn, a LAWA, Business Relationship Manager, continually provides exemplary service to passengers, clients and internal staff. Specific Example:

A traveler through TBIT was struggling w/ luggage and dropped her tray of food in the busy food court in the Tom Bradley International Terminal.

Dawn, who was there on business, witnessed the incident while walking through the terminal while giving a tour to prospective concessions operators. She stopped the tour, excused herself and rushed to assist the passenger with her luggage and arranged for clean-up of the spill area. Next, Dawn accompanied the passenger back into the food court and arranged for her to receive a replacement meal at no charge.

The customer left happy saying thank you, but when she got home she wrote a long personal note of thanks to Gina Marie Lindsey, Executive Director, to praise Dawn. In turn Gina Marie wrote a personal letter to Dawn affirming for her and all employees (since Gina Marie's note was posted on LAWA's intranet) how critical the "people" part is to our business, underscoring again the tremendous positive impact one person can have on LAX's image.